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Complaints

TIB Services Ltd. (Trust in Blue) aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services remain at a high standard, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings with TIB Services Ltd (Trust in Blue).

If you are not happy with Trust In Blue please tell us by speaking to a member of our Helpdesk team:
helpdesk@trustinblue.com
0800 255 0 255

If you are unhappy with an individual sometimes it is best to speak to them directly. If you feel this is difficult or inappropriate then speak to our Helpdesk.

Often we will be able to give you a response straight away. When the matter is more complicated we will give you at least an initial response within five working days.

Making a written complaint:
If you are not satisfied with our response or wish to raise the matter more formally, please write to the Managing Director:

Nick Orde-Powlett
Managing Director
TIB Services Ltd,
Unit 112,
Battersea Business Centre,
99-109 Lavender Hill,
London,
SW11 5QL

All written complaints will be logged. You will receive a written acknowledgement within five working days. The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

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